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Cstomer Satisfaction:
Customer Relationship Management is actively pursued to foster
enduring relationship with the customer
through:
·
Customer satisfaction in every respect
and interface with the company is the top
priority. Customer Service is the
responsibility of everyone in the company.
·
Greater emphasis is given on completing
the cycle of the value chain:
1.
Exploring the needs of the customer
through regular dialogue.
2.
Introducing the products and services
that meet these needs.
3.
Delivering quality products and
services to the total satisfaction of the
customer.
4.
Offering quality after-sales services
such as warranty repair, periodic
maintenance services.
·
The customer is provided with the
assurance of quality and after sales support
and that all of the above will lead to the
building of a trustworthy relationship with
the customer.
·
Customer’s complaints are considered an
opportunity for improvement and building
greater loyalty through speedy resolution
and corrective action.
SERVICE
A team of technicians, fully trained by the
manufacturer, manage the service center.
A team of skilled and experienced
technicians are able to carry out routine
servicing or repair work. Fully equipped
mobile service vehicles are available to
attend urgent field service calls whenever
and wherever they may be required.
PARTS
Genuine spare parts are stocked at a central
warehouse which is strategically located
adjacent to the service workshops, linked by
a computer network. Software has been
specially developed and customized in order
to streamline operations and cope with an
inventory in excess of line items. This
warehouse also supplies parts to the Retail
customer counters and to our other parts
outlets.
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